FAQ

Q: When will the order be shipped?

A: Orders will be dispatched within 24 hours (approximately 48 hours on weekends) once the payment is confirmed.

Q: I haven't received my order for a long time; what should I do?

A: If you haven't received your order within the expected timeframe, please try calling or visit your local post office with your tracking number to inquire. Occasionally, they may require you to pick it up.

Q: I received the package, but it doesn't contain what I ordered; what should I do?

A: If the received items differ from your order, please retain the packaging and contact me as soon as possible. I will respond within 24 hours (about 48 hours on weekends).

Q: I received my order, but it's damaged; what should I do?

A: In the event of visible damage to the outer packing, please take a photo immediately, refuse to sign, and then promptly contact me. I will assist you in the replacement process.

I remain committed to ensuring your satisfaction. Feel free to reach out if you encounter any issues. For quicker assistance, you can contact me via email at "ourstore4dropship@gmail.com" or through our customer portal.

Remember that our customer support is available to address any concerns you may have. Your feedback is valuable, so we encourage you to share your experiences, and we will periodically review and update our processes based on your input.